* do you lack the confidence to say no? * do you feel that people sometimes take you for granted? * would you like strategies that will help you communicate your needs openly and calmly? Teach yourself Assertiveness will help you if you're struggling to make yourself heard. It will show you how becoming more assertive can change every part of your life for the better, and give you techniques and strategies to make assertive behaviour a part of your life. You will learn how to give and receive criticism, make and receive compliments, cope with anger, fear and, most importantly, to say 'no' without feeling guilty. NOT GOT MUCH TIME? One, five and ten-minute introductions to key principles to get you started. AUTHOR INSIGHTS Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. TEST YOURSELF Tests in the book and online to keep track of your progress. EXTEND YOUR KNOWLEDGE Extra online articles at www. teachyourself. com to give you a richer understanding of asserting yourself. THINGS TO REMEMBER Quick refreshers to help you remember the key facts. TRY THIS Innovative exercises illustrate what you've learnt and how to use it.
